Refund Policy – Examgenious.com

At Examgenious.com, customer satisfaction is our top priority. We strive to provide high-quality and reliable exam preparation materials that help you achieve your certification goals. However, we understand that certain situations may require a refund. Please read our refund policy carefully before making a purchase.

1. 100% Money-Back Guarantee

We offer a 100% Money-Back Guarantee under the following condition:

• If you fail your certification exam after using our exam dumps and study material, you are eligible for a full refund.

• To claim a refund, you must:

  • Provide official proof of your failed exam result (screenshot or PDF from the certifying authority).

  • Submit your refund request within 7 days of the exam result release date.

  • Ensure that the study material you used was valid and up to date at the time of your exam.

2. Non-Refundable Situations

We do not offer refunds under the following conditions:

• Change of mind after purchasing the product.

• Download issues due to customer-side technical problems (internet issues, device compatibility, etc.).

• Failure to download the file or access the material without contacting our support.

• Claims made after 7 days of the exam result release.

• Purchase made by mistake or accidental double order without notifying our support immediately.

3. How to Apply for a Refund

To request a refund, please email us at examgenious@gmail.com with the following details:

• Your full name and email address used for the purchase.

• Order ID or transaction number.

• Proof of exam failure (screenshot, exam authority email, or document).

• Brief explanation of your experience with our material.

Our support team will respond within 24–48 hours to process your request.

4. Refund Processing Time

Once approved, your refund will be processed through the original payment method within 5–7 business days.

5. Contact Us

For any questions or assistance regarding our refund policy, feel free to reach out to us:

📧 Email: examgenious@gmail.com

🌐 Website: www.examgenious.com

Note: By purchasing from Examgenious.com, you agree to this Refund Policy and our Terms & Conditions.