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This certification is for candidates with a background in SAP Certified Associate – SAP Field Service Management who wants to become SAP consultants. The exam confirms your fundamental knowledge and proven skills in SAP Certified Associate – SAP Field Service Management, insure you can apply this knowledge practically in projects under experienced guidance. Achieving this SAP C_FSM_2211 certification will significantly Boost your career prospects and demonstrate your expertise to potential employers.
C_FSM_2211 Topics Area Covered:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Smartforms |
Outline the use cases of Smartforms and how to create and use them.FSM100 (SAP FSM 2211) |
> 12% |
| Architecture and Administration |
Know the main architectural components as well as the basic features of the administration module and where to access company settings, permission settings, and business rules.FSM100 (SAP FSM 2211) |
> 12% |
| Planning and Dispatching |
Outline the features of Planning and Dispatching and know how to create and assign a service call.FSM100 (SAP FSM 2211) |
> 12% |
| Mobile SAP Field Service Management application |
Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.FSM100 (SAP FSM 2211) |
> 12% |
| Analytics and Reports |
Explain where to find analytic reports in SAP Field Service Management and how effectively use them for reporting purposes.FSM100 (SAP FSM 2211) |
8% – 12% |
| Master Data Management |
Explain all the components of Master Data Management and know how the data model is used within SAP Field Service Management.FSM100 (SAP FSM 2211) |
8% – 12% |
| Crowd Workforce |
Explain the basic concept of Crowd service and the benefits it brings to SAP Field Service Management.FSM100 (SAP FSM 2211) |
< 8% |
| Integrations |
Explain the basic concepts of integration between SAP Field Service Management and other products and end-to-end process flow.FSM100 (SAP FSM 2211) |
< 8% |
| Customer Self-Service |
Explain the entire end-to-end execution steps starting from consumer self-service, generating a service call, and executing it.FSM100 (SAP FSM 2211) |
< 8% |
| Business Rules |
Know the advantages of using business rules and how to apply them for different use cases.FSM100 (SAP FSM 2211) |
< 8% |
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