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This certification is for candidates with a background in SAP Certified Associate – Implementation Consultant – SAP Service Cloud Engagement who wants to become SAP consultants. The exam confirms your fundamental knowledge and proven skills in Implementation Consultant – SAP Service Cloud, insure you can apply this knowledge practically in projects under experienced guidance. Achieving this SAP C_C4H51_2405 certification will significantly Boost your career prospects and demonstrate your expertise to potential employers.
C_C4H51_2405 Topics Area Covered:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Communication Channel and Knowledge Base |
Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.C4H510 (SAP CLOUD FOR CUSTOMER 2311) |
11% – 20% |
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.C4H510 (SAP CLOUD FOR CUSTOMER 2311) | 11% – 20% |
| User Management |
Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Identify how to use personalization and extensibility, including mashups and custom business objects.C4H440 (SAP CLOUD FOR CUSTOMER 2311) |
11% – 20% |
| Customer Support Services | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. Explain Contracts & Case Management in Service Tickets.C4H510 (SAP CLOUD FOR CUSTOMER 2311) | 11% – 20% |
| Service Business Process |
Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.C4H510 (SAP CLOUD FOR CUSTOMER 2311) |
11% – 20% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.C4H440 (SAP CLOUD FOR CUSTOMER 2311) | <= 10% |
| Basic Setup Settings |
Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.C4H440 (SAP CLOUD FOR CUSTOMER 2311) |
<= 10% |
| Data Management |
Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.C4H440 (SAP CLOUD FOR CUSTOMER 2311) |
<= 10% |
| Managing Clean Core |
Evaluate and apply clean core principles to ERP so that they can maximize business process agility, reduce adaptation efforts, and accelerate innovation.Managing Clean Core |
<= 10% |
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