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This certification is for candidates with a background in Implementation Consultant – SAP Service Cloud Version 2 Engagement who wants to become SAP consultants. The exam confirms your fundamental knowledge and proven skills in SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2, insure you can apply this knowledge practically in projects under experienced guidance. Achieving this SAP C_C4H56I_34 certification will significantly Boost your career prospects and demonstrate your expertise to potential employers.
Topics Area Covered:
| Topic Areas | Topic Details | Weighting |
|---|---|---|
| Master Data | Set up master data regarding Account, Contact, Product, Organization and employeesC4H56I (learning.sap.com) | 11% – 20% |
| Cases |
Configuration Document Types, Party Role, Status Schema and Business FlowsC4H56I (learning.sap.com) |
11% – 20% |
| Communication Channels |
Configuration the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenariosC4H56I (learning.sap.com) |
11% – 20% |
| Personalization and Extensibility |
Manage the Personalization, Extension fields, Validations and DeterminationsC4H56I (learning.sap.com) |
11% – 20% |
| Service Elements |
Configuration SLA, Categories and Case RoutingC4H56I (learning.sap.com) |
11% – 20% |
| Basic Setup |
Enable the system through Activation of Services to be able to make the system SSC V2.0 ready for implementationC4H56I (learning.sap.com) |
<= 10% |
| User Management |
Manage the creation of User and business roles including authorizationC4H56I (learning.sap.com) |
<= 10% |
| Service Objects |
Set up the service objects Registered Products, Installed Base and WarrantyC4H56I (learning.sap.com) |
<= 10% |
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